First-Line Supervisors of Office and Administrative Support Workers

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

• AI can speed this up on its own: 2 (7%)
• AI can speed this up with extra software: 24 (83%)
• Little or no AI speed-up: 3 (10%)

• Interpret and communicate work procedures and company policies to staff.AI can speed this up on its own · core task · Seen in real AI use
• Compute figures such as balances, totals, or commissions.AI can speed this up on its own · core task · Seen in real AI use
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.AI can speed this up with extra software · core task
• Resolve customer complaints or answer customers' questions regarding policies and procedures.AI can speed this up with extra software · core task · Seen in real AI use
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.AI can speed this up with extra software · core task
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.AI can speed this up with extra software · core task · Seen in real AI use
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.AI can speed this up with extra software · core task
• Recruit, interview, and select employees.AI can speed this up with extra software · core task · Seen in real AI use
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.AI can speed this up with extra software · core task
• Train or instruct employees in job duties or company policies or arrange for training to be provided.AI can speed this up with extra software · core task
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.AI can speed this up with extra software · core task · Seen in real AI use
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.AI can speed this up with extra software · core task
• Coordinate activities with other supervisory personnel or with other work units or departments.AI can speed this up with extra software · core task · Seen in real AI use
• Make recommendations to management concerning such issues as staffing decisions or procedural changes.AI can speed this up with extra software · core task · Seen in real AI use
• Develop or update procedures, policies, or standards.AI can speed this up with extra software · core task · Seen in real AI use
• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.AI can speed this up with extra software · core task · Seen in real AI use
• Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.AI can speed this up with extra software · core task
• Develop work schedules according to budgets and workloads.AI can speed this up with extra software · supplemental task
• Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.AI can speed this up with extra software · supplemental task · Seen in real AI use
• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.AI can speed this up with extra software · supplemental task
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.AI can speed this up with extra software · supplemental task
• Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.AI can speed this up with extra software · supplemental task
• Monitor inventory levels and requisition or purchase supplies as needed.AI can speed this up with extra software · supplemental task
• Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.AI can speed this up with extra software · supplemental task
• Arrange for necessary maintenance or repair work.AI can speed this up with extra software · supplemental task
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.AI can speed this up with extra software · supplemental task · Seen in real AI use
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Little or no AI speed-up · core task
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Little or no AI speed-up · core task
• Discuss work problems or grievances with union representatives.Little or no AI speed-up · supplemental task