Postal Service Clerks

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

• AI can speed this up on its own: 3 (14%)
• AI can speed this up with extra software: 8 (38%)
• Little or no AI speed-up: 10 (48%)

• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.AI can speed this up on its own · core task
• Keep money drawers in order, and record and balance daily transactions.AI can speed this up on its own · supplemental task
• Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.AI can speed this up on its own · supplemental task
• Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.AI can speed this up with extra software · core task
• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.AI can speed this up with extra software · supplemental task
• Register, certify, and insure letters and parcels.AI can speed this up with extra software · supplemental task
• Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.AI can speed this up with extra software · supplemental task
• Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.AI can speed this up with extra software · supplemental task
• Rent post office boxes to customers.AI can speed this up with extra software · supplemental task
• Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.AI can speed this up with extra software · supplemental task
• Order retail items and other supplies for office use.AI can speed this up with extra software · supplemental task
• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.Little or no AI speed-up · core task
• Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.Little or no AI speed-up · core task
• Obtain signatures from recipients of registered or special delivery mail.Little or no AI speed-up · core task
• Transport mail from one work station to another.Little or no AI speed-up · core task
• Receive letters and parcels, and place mail into bags.Little or no AI speed-up · supplemental task
• Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.Little or no AI speed-up · supplemental task
• Set postage meters, and calibrate them to ensure correct operation.Little or no AI speed-up · supplemental task
• Feed mail into postage canceling devices or hand stamp mail to cancel postage.Little or no AI speed-up · supplemental task
• Cash money orders.Little or no AI speed-up · supplemental task
• Post announcements or government information on public bulletin boards.Little or no AI speed-up · supplemental task

Questions about postal service clerks and AI