Insurance Claims and Policy Processing Clerks

Insurance Claims and Policy Processing Clerks score 83 out of 100, which is very high exposure to AI. That ranks #23 of 923 US occupations, where #1 is the most exposed. Of the 27 tasks in this job, AI could speed up 18 on its own and 9 more with extra software built on top of it. In April–May 2026, 10 of these tasks showed up in real conversations with Claude, Anthropic's AI assistant.

83/ 100

Very high

Rank: #23of 923 jobs
US workers: 214,260BLS, May 2025
Median pay: $49,230a year
In real AI use: 10 of 27tasks, April–May 2026

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

AI can speed this up on its own: 18 (67%)
AI can speed this up with extra software: 9 (33%)
Little or no AI speed-up: 0 (0%)

Prepare insurance claim forms or related documents, and review them for completeness.AI can speed this up on its own · core task
Post or attach information to claim file.AI can speed this up on its own · core task · Seen in real AI use
Transmit claims for payment or further investigation.AI can speed this up on its own · core task
Review insurance policy to determine coverage.AI can speed this up on its own · core task
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.AI can speed this up on its own · core task · Seen in real AI use
Correspond with insured or agent to obtain information or to inform them of account status or changes.AI can speed this up on its own · core task · Seen in real AI use
Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.AI can speed this up on its own · core task
Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.AI can speed this up on its own · core task
Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.AI can speed this up on its own · core task · Seen in real AI use
Notify insurance agent and accounting department of policy cancellation.AI can speed this up on its own · core task
Pay small claims.AI can speed this up on its own · supplemental task
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.AI can speed this up on its own · supplemental task · Seen in real AI use
Check computations of interest accrued, premiums due, and settlement surrender on loan values.AI can speed this up on its own · supplemental task
Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.AI can speed this up on its own · supplemental task
Compose business correspondence for supervisors, managers, and professionals.AI can speed this up on its own · supplemental task · Seen in real AI use
Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.AI can speed this up on its own · Seen in real AI use
Enter insurance- and claims-related information into database systems.AI can speed this up on its own · Seen in real AI use
Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.AI can speed this up on its own
Calculate amount of claim.AI can speed this up with extra software · core task · Seen in real AI use
Contact insured or other involved persons to obtain missing information.AI can speed this up with extra software · core task
Process and record new insurance policies and claims.AI can speed this up with extra software · core task
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.AI can speed this up with extra software · core task · Seen in real AI use
Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.AI can speed this up with extra software · core task
Collect initial premiums and issue receipts.AI can speed this up with extra software · supplemental task
Interview clients and take their calls to provide customer service and obtain information on claims.AI can speed this up with extra software · supplemental task
Apply insurance rating systems.AI can speed this up with extra software · supplemental task
Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.AI can speed this up with extra software

Similar jobs, lower exposure

Related occupations that score at least 10 points lower.

Other jobs in this field

Office and Administrative Support occupations close to this one.

Questions about insurance claims and policy processing clerks and AI

Will AI replace insurance claims and policy processing clerks?

Probably not entirely, but the job is likely to change a lot. Insurance Claims and Policy Processing Clerks score 83 out of 100 (very high exposure), #23 of 923 US jobs. AI could speed up 27 of the job's 27 tasks, 18 of them on its own. Exposure means the work is likely to change, not that the job will disappear.

Which insurance claims and policy processing clerks tasks can AI do?

The most exposed tasks include "Prepare insurance claim forms or related documents, and review them for completeness"; "Post or attach information to claim file"; "Transmit claims for payment or further investigation".

Which insurance claims and policy processing clerks tasks are hardest for AI?

Every task in this job has some AI exposure, though 9 of them need extra software built around the AI.

Are people already using AI for this work?

Yes. In April–May 2026, 10 of the 27 tasks showed up in real conversations with Claude, according to the Anthropic Economic Index.

How many people work as insurance claims and policy processing clerks, and what do they earn?

About 214,260 people in the US, with median pay of $49,230 a year (BLS, May 2025).

How to read this score. Exposure measures how much of the work AI could speed up, not whether the job will disappear. A highly exposed job can change shape, with people spending less time on routine tasks and more on the rest. The score counts tasks AI can speed up on its own in full, and tasks that need extra software at half weight.

The ratings come from published research based on GPT-4 (2023). To show what's happening now, each task is also checked against the latest Anthropic Economic Index, which records which tasks people actually use AI for. That data is refreshed automatically when Anthropic publishes a new release. Read the full method.

Insurance Claims and Policy Processing Clerks

Task by task

Similar jobs, lower exposure

Other jobs in this field

Questions about insurance claims and policy processing clerks and AI

Know what's changing before it reaches your job.