Bill and Account Collectors

Bill and Account Collectors score 70 out of 100, which is high exposure to AI. That ranks #48 of 923 US occupations, where #1 is the most exposed. Of the 15 tasks in this job, AI could speed up 6 on its own and 9 more with extra software built on top of it. In April–May 2026, 5 of these tasks showed up in real conversations with Claude, Anthropic's AI assistant.

70/ 100

High

Rank: #48of 923 jobs
US workers: 158,830BLS, May 2025
Median pay: $47,030a year
In real AI use: 5 of 15tasks, April–May 2026

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

AI can speed this up on its own: 6 (40%)
AI can speed this up with extra software: 9 (60%)
Little or no AI speed-up: 0 (0%)

Record information about financial status of customers and status of collection efforts.AI can speed this up on its own · core task
Advise customers of necessary actions and strategies for debt repayment.AI can speed this up on its own · core task
Receive payments and post amounts paid to customer accounts.AI can speed this up on its own · core task
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.AI can speed this up on its own · core task · Seen in real AI use
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.AI can speed this up on its own · core task
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.AI can speed this up on its own · supplemental task
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.AI can speed this up with extra software · core task · Seen in real AI use
Locate and monitor overdue accounts, using computers and a variety of automated systems.AI can speed this up with extra software · core task · Seen in real AI use
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.AI can speed this up with extra software · core task · Seen in real AI use
Answer customer questions regarding problems with their accounts.AI can speed this up with extra software · core task · Seen in real AI use
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.AI can speed this up with extra software · core task
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.AI can speed this up with extra software · core task
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.AI can speed this up with extra software · core task
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.AI can speed this up with extra software · core task
Negotiate credit extensions when necessary.AI can speed this up with extra software · supplemental task

Similar jobs, lower exposure

Related occupations that score at least 10 points lower.

Tellers54
Gambling Cage Workers42

Other jobs in this field

Office and Administrative Support occupations close to this one.

Questions about bill and account collectors and AI

Will AI replace bill and account collectors?

Probably not entirely, but the job is likely to change a lot. Bill and Account Collectors score 70 out of 100 (high exposure), #48 of 923 US jobs. AI could speed up 15 of the job's 15 tasks, 6 of them on its own. Exposure means the work is likely to change, not that the job will disappear.

Which bill and account collectors tasks can AI do?

The most exposed tasks include "Record information about financial status of customers and status of collection efforts"; "Advise customers of necessary actions and strategies for debt repayment"; "Receive payments and post amounts paid to customer accounts".

Which bill and account collectors tasks are hardest for AI?

Every task in this job has some AI exposure, though 9 of them need extra software built around the AI.

Are people already using AI for this work?

Yes. In April–May 2026, 5 of the 15 tasks showed up in real conversations with Claude, according to the Anthropic Economic Index.

How many people work as bill and account collectors, and what do they earn?

About 158,830 people in the US, with median pay of $47,030 a year (BLS, May 2025).

How to read this score. Exposure measures how much of the work AI could speed up, not whether the job will disappear. A highly exposed job can change shape, with people spending less time on routine tasks and more on the rest. The score counts tasks AI can speed up on its own in full, and tasks that need extra software at half weight.

The ratings come from published research based on GPT-4 (2023). To show what's happening now, each task is also checked against the latest Anthropic Economic Index, which records which tasks people actually use AI for. That data is refreshed automatically when Anthropic publishes a new release. Read the full method.

Bill and Account Collectors

Task by task

Similar jobs, lower exposure

Other jobs in this field

Questions about bill and account collectors and AI

Know what's changing before it reaches your job.