Tellers

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

• AI can speed this up on its own: 11 (38%)
• AI can speed this up with extra software: 12 (41%)
• Little or no AI speed-up: 6 (21%)

• Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.AI can speed this up on its own · core task
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.AI can speed this up on its own · core task · Seen in real AI use
• Answer telephones and assist customers with their questions.AI can speed this up on its own · core task · Seen in real AI use
• Identify transaction mistakes when debits and credits do not balance.AI can speed this up on its own · core task · Seen in real AI use
• Perform clerical tasks, such as typing, filing, and microfilm photography.AI can speed this up on its own · supplemental task
• Compute financial fees, interest, and service charges.AI can speed this up on its own · supplemental task · Seen in real AI use
• Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.AI can speed this up on its own · supplemental task · Seen in real AI use
• Prepare work schedules for staff.AI can speed this up on its own · supplemental task
• Quote unit exchange rates, following daily international rate sheets or computer displays.AI can speed this up on its own · supplemental task · Seen in real AI use
• Issue checks to bond owners in settlement of transactions.AI can speed this up on its own · supplemental task
• Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.AI can speed this up on its own · supplemental task
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.AI can speed this up with extra software · core task
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.AI can speed this up with extra software · core task
• Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.AI can speed this up with extra software · core task
• Resolve problems or discrepancies concerning customers' accounts.AI can speed this up with extra software · core task · Seen in real AI use
• Prepare and verify cashier's checks.AI can speed this up with extra software · core task
• Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.AI can speed this up with extra software · core task · Seen in real AI use
• Carry out special services for customers, such as ordering bank cards and checks.AI can speed this up with extra software · core task
• Order a supply of cash to meet daily needs.AI can speed this up with extra software · core task
• Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.AI can speed this up with extra software · core task
• Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.AI can speed this up with extra software · core task
• Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.AI can speed this up with extra software · supplemental task · Seen in real AI use
• Process and maintain records of customer loans.AI can speed this up with extra software · supplemental task
• Monitor bank vaults to ensure cash balances are correct.Little or no AI speed-up · core task
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.Little or no AI speed-up · core task
• Sort and file deposit slips and checks.Little or no AI speed-up · core task
• Receive and count daily inventories of cash, drafts, and travelers' checks.Little or no AI speed-up · core task
• Arrange monies received in cash boxes and coin dispensers according to denomination.Little or no AI speed-up · core task
• Count, verify, and post armored car deposits.Little or no AI speed-up · supplemental task