Receptionists and Information Clerks

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

• AI can speed this up on its own: 4 (21%)
• AI can speed this up with extra software: 12 (63%)
• Little or no AI speed-up: 3 (16%)

• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.AI can speed this up on its own · core task · Seen in real AI use
• Analyze data to determine answers to questions from customers or members of the public.AI can speed this up on its own · core task · Seen in real AI use
• Calculate and quote rates for tours, stocks, insurance policies, or other products or services.AI can speed this up on its own · supplemental task · Seen in real AI use
• Process and prepare memos, correspondence, travel vouchers, or other documents.AI can speed this up on its own · supplemental task · Seen in real AI use
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.AI can speed this up with extra software · core task · Seen in real AI use
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.AI can speed this up with extra software · core task
• Schedule appointments and maintain and update appointment calendars.AI can speed this up with extra software · core task · Seen in real AI use
• Hear and resolve complaints from customers or the public.AI can speed this up with extra software · core task · Seen in real AI use
• File and maintain records.AI can speed this up with extra software · core task · Seen in real AI use
• Receive payment and record receipts for services.AI can speed this up with extra software · core task
• Transmit information or documents to customers, using computer, mail, or facsimile machine.AI can speed this up with extra software · core task · Seen in real AI use
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.AI can speed this up with extra software · core task · Seen in real AI use
• Keep a current record of staff members' whereabouts and availability.AI can speed this up with extra software · supplemental task
• Take orders for merchandise or materials and send them to the proper departments to be filled.AI can speed this up with extra software · supplemental task
• Schedule space or equipment for special programs and prepare lists of participants.AI can speed this up with extra software · supplemental task · Seen in real AI use
• Enroll individuals to participate in programs and notify them of their acceptance.AI can speed this up with extra software · supplemental task · Seen in real AI use
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Little or no AI speed-up · core task
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Little or no AI speed-up · supplemental task
• Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.Little or no AI speed-up · supplemental task