Meter Readers, Utilities

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

• AI can speed this up on its own: 4 (31%)
• AI can speed this up with extra software: 3 (23%)
• Little or no AI speed-up: 6 (46%)

• Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.AI can speed this up on its own · core task
• Leave messages to arrange different times to read meters in cases in which meters are not accessible.AI can speed this up on its own · core task
• Answer customers' questions about services and charges, or direct them to customer service centers.AI can speed this up on its own · core task · Seen in real AI use
• Update client address and meter location information.AI can speed this up on its own · core task
• Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers.AI can speed this up with extra software · core task
• Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.AI can speed this up with extra software · core task · Seen in real AI use
• Collect past-due bills.AI can speed this up with extra software · supplemental task
• Walk or drive vehicles along established routes to take readings of meter dials.Little or no AI speed-up · core task
• Inspect meters for unauthorized connections, defects, and damage, such as broken seals.Little or no AI speed-up · core task
• Report to service departments any problems, such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.Little or no AI speed-up · core task
• Connect and disconnect utility services at specific locations.Little or no AI speed-up · core task
• Perform preventative maintenance or minor repairs on meters.Little or no AI speed-up · core task
• Report lost or broken keys.Little or no AI speed-up · supplemental task