Public Safety Telecommunicators

Task by task

Each task this job involves, as listed by O*NET, rated on whether a large language model like GPT-4 could cut the time it takes by at least half at the same quality. Tasks marked Seen in real AI use appeared in conversations with Claude in April–May 2026 (Anthropic Economic Index).

• AI can speed this up on its own: 7 (39%)
• AI can speed this up with extra software: 9 (50%)
• Little or no AI speed-up: 2 (11%)

• Question callers to determine their locations and the nature of their problems to determine type of response needed.AI can speed this up on its own · core task
• Record details of calls, dispatches, and messages.AI can speed this up on its own · core task · Seen in real AI use
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.AI can speed this up on its own · core task
• Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.AI can speed this up on its own · core task
• Learn material and pass required tests for certification.AI can speed this up on its own · core task
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.AI can speed this up on its own · core task · Seen in real AI use
• Test and adjust communication and alarm systems, and report malfunctions to maintenance units.AI can speed this up on its own · supplemental task
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.AI can speed this up with extra software · core task · Seen in real AI use
• Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.AI can speed this up with extra software · core task
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.AI can speed this up with extra software · core task
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.AI can speed this up with extra software · core task
• Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.AI can speed this up with extra software · core task
• Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.AI can speed this up with extra software · core task
• Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.AI can speed this up with extra software · core task
• Provide emergency medical instructions to callers.AI can speed this up with extra software · supplemental task
• Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.AI can speed this up with extra software · supplemental task
• Maintain access to, and security of, highly sensitive materials.Little or no AI speed-up · core task
• Operate and maintain mobile dispatch vehicles and equipment.Little or no AI speed-up · supplemental task

Questions about public safety telecommunicators and AI